Terms and Conditions of Use

1. General

1.1. The website moroc.co.il, including all its pages, the services, the forms, the Travel Advisor and the content on it (the "Site"), is operated by Yossi Bezalel, osek patur (exempt dealer: a small business exempt from charging VAT) No. 302446067, under the trade name "Yossi Tourism and Travel" (יוסי תיירות ונסיעות) and the brand "Morocco Travel Center" (המרכז למטייל במרוקו), of 2 Biluya Street, Tel Aviv-Yafo (the "Operator" or the "Center").

1.2. Contact details: email info@moroc.co.il, telephone 050-9114161, and the contact form on the Site.

1.3. These terms govern site use and services ordered through it. Relevant terms are presented for approval before ordering. Browsing is not consent to measurement, advertising or a new purpose for information use.

1.4. These Terms are written in the masculine form for convenience and are addressed to all genders.

1.5. Services may be ordered by people aged 18 and over. A parent or guardian orders for a minor, subject to law and the documents required for the service.

1.6. The Operator may update these Terms from time to time. The binding version is the one published on the Site at the time the order is placed. A material change will be marked by the update date at the top of these Terms.

1.7. Section headings are for convenience only. If any section of these Terms is found to be invalid, the remaining sections will remain in force.

2. Definitions

• "Visa Services": assistance with submitting an application for an electronic entry visa to Morocco (e-Visa) through the official portal of the Government of Morocco, as detailed in section 5.
• “Supplier”: an independent third party providing a service in Morocco: driver, villa owner or broker, private guide, group-trip organizer, hotel, hostel, activity operator or car rental company. Their role and obligations are detailed in the offer; liability is determined by the contract and law.
• "Brokerage Service": forwarding a User's inquiry to Suppliers, receiving offers from them, and presenting them to the User, as detailed in section 6.
• "Affiliate Link": a link to a third-party website (such as Viator, GetYourGuide, Booking.com) for which the Operator may receive a commission, as detailed in section 7.
• “Travel adviser”: a route planner based on the questionnaire and site catalogue, as detailed in section 8.
• "Deposit": a payment the User makes to the Operator as a condition for passing the User's details to the Supplier, as detailed in section 6.
• "Business Days": Sunday to Thursday, excluding holiday eves, Israeli holidays and shabbaton (days of rest).

3. Nature of the Site and the Operator's status

3.1. The Site is a hub of information, content and community for Israeli travelers in Morocco, and in addition a platform for Visa Services, for brokerage between travelers and Suppliers in Morocco, and for referral to third-party booking websites.

3.2. The Operator does not operate the tourism services themselves. The Operator is not the driver, is not the villa owner, is not the guide, is not the tour organizer, is not the hotel and is not the attraction operator. In every service other than Visa Services, the Operator acts solely as a broker or a referrer, and the engagement for performing the service is between the User and the Supplier.

The Operator is responsible for its assistance and intermediary services and its commitments. Calling it an intermediary or referring party does not exempt it from legal duties or liability.

3.3. The Operator does not sell tour packages, does not market flights and does not sell accommodation directly. Information on flights, accommodation and prices on the Site is general information, correct as of the date stated beside it, and is not a binding offer.

3.4. Commission disclosure. The Operator earns from commissions: handling fees for Visa Services, a brokerage commission included in the price offered to the User for Brokerage Services, and affiliate commission from Affiliate Links. The presentation of a Supplier or a service on the Site does not constitute an objective recommendation and is not a guarantee of its quality. Further details are on the disclosure page of the Site.

3.5. The information on the Site, including city guides, articles, Shabbat times, and historical and cultural information, is collected from sources the Operator believes to be reliable, but it may contain errors or become outdated. The User is responsible for verifying material information (opening hours, prices, entry requirements, the security situation) with the official body before relying on it.

4. General terms of use

4.1. The User undertakes to provide correct, complete and up-to-date details in every form on the Site, and to inform the Operator of any change.

4.2. Unlawful use, impersonation, infringing content, disruption of the site and bypassing security are prohibited. Automated access through the public interfaces offered by the site is permitted within their intended purposes and limits, without access to personal information you are not authorized to receive.

4.3. In case of a breach or substantiated suspicion of abuse, the Operator may proportionately limit access or stop handling a request. Order cancellations and refunds follow the law and commitments to the User, not merely amounts the Operator has not yet spent.

4.4. The Site may be unavailable from time to time for maintenance, an upgrade or a fault. The Operator does not undertake continuous availability.

5. Visa services for Morocco

5.1. Nature of the service. The Operator assists the User in preparing, checking and submitting an application for an electronic entry visa to Morocco through the official portal of the Government of Morocco, and in tracking the application until the response is received. The service is not legal advice and is not representation before the Moroccan authorities.

5.2. Authorization. By ordering the service, the User authorizes the Operator to act on the User's behalf on the portal: to fill in the form based on the details and documents the User provided, to upload the documents, to pay the visa fee on the User's behalf and to receive the response for the User.

5.3. The total service price and displayed breakdown are detailed before payment. The fee component stated in shekels is not a government tariff in shekels or proof that it was paid to an authority. Portal fees follow the authority’s rates and billing currency. The Operator will record the amount actually paid and payment date and provide details on request. Splitting the price does not reduce cancellation or refund rights.

5.4. Start and timing. After receiving payment and documents, the Operator checks the application. If the documents are valid, it submits the application and pays the fee on the Moroccan portal immediately after the check. It then monitors the application until a response arrives. Displayed processing times are estimates, not a promise of approval by a specific date. Authority timing depends on Moroccan working days and completeness. The Operator remains responsible for its actions and commitments, including when a delay requires enquiries with the authority.

5.5. Moroccan authorities decide on visas and entry. Approval or entry is not guaranteed. This does not exclude the Operator’s liability for its own error, breach or omission.

5.6. Provide correct details and valid documents. The site’s service requires a passport valid for at least six months from planned entry; this service requirement does not replace checking all current authority requirements. The Operator will perform the document checks it undertook. Corrections or repeat applications are assessed according to the source of the error and law; any new charge requires details and advance approval and is not automatic.

5.7. Cancellation and refund for Visa Services.

• (a) Cancellation before the Operator has paid the fee to the portal: a full refund, less cancellation fees as permitted by law (section 9.4), provided that the cancellation is made within the time limits in section 9.
• (b) Under the Moroccan portal’s terms, cancellation or refund cannot be requested from the portal once submission and payment are confirmed. The Operator will record the payment date and amount actually paid and keep proof for each application. Paying the fee does not itself exclude the User’s legal rights against the Operator, including for its error or breach. Refund of handling fees is assessed according to the service actually provided and applicable law.
• (c) Refusal by Moroccan authorities does not itself establish a breach by the Operator. Refund requests are assessed according to the circumstances, fee terms and statutory rights.
• (d) If the Operator was unable to submit the application for a reason attributable to it: a full refund.

5.8. Personal documents. Passport scans, photos and authorization documents are kept only to handle the application and for the period required under section 13. They are processed through infrastructure providers and transferred to the official portal as detailed in the privacy policy.

5.9. Handling may be refused where there is substantiated suspicion of false details, forgery or abuse. Funds already collected will be handled according to law and circumstances, including the Operator’s liability where applicable.

6. Brokerage services: drivers, villas, guides and organized tours

6.1. Process. The User completes an enquiry form. The Operator, directly or through an automated system, sends suitable suppliers the request details needed for a quote, collects offers and presents those it approved. Name and phone fields are not part of the initial supplier request. Do not enter identifying or medical information in free-text fields that do not request it.

6.2. The offered price includes the Operator's commission. For driver, villa and private guide services, the Supplier gives a net price and the Operator adds its commission to it; the price shown to the User is the total price. For organized tours, the price is the organizer's price, and the Deposit to the Operator is its commission.

6.3. Validity of the offer. Each offer is valid for 3 Business Days from the day it was sent to the User, subject to the Supplier's availability. After that the offer lapses and the Operator does not undertake availability or price.

6.4. Deposit and contract. Before a deposit is paid, the User must receive the supplier’s or organizer’s identity, service details, total price, cancellation terms and relevant extra charges. User details are transferred to the chosen supplier after offer selection and deposit payment. The balance and service performance are subject to the terms disclosed in advance, without reducing the Operator’s legal duties.

6.5. Intermediary liability. The Operator sends requests to suppliers it knows and works with and presents approved offers. If a supplier cancels or fails to meet its commitment before the service starts, the Operator will make reasonable efforts to find an appropriate alternative, without promising the same price. The supplier is responsible for its service. This does not exempt the Operator from liability for its actions, statements, omissions or legal duties.

6.6. Intermediary refunds. If a deposit was paid and the service did not take place for a reason beyond the User’s control, and no alternative accepted by the User was found, the Operator will refund the deposit. This does not limit any additional remedy or restitution due by law.

6.7. User cancellation. Cancellation of a transaction with the Operator is assessed under section 9 and applicable law. Direct supplier payments are also assessed under the supplier contract. Referring to supplier terms does not reduce the Operator’s legal duties.

6.8. Organized trips. The organizer’s identity, route, included services, price and cancellation terms will be provided before payment. The organizer is responsible for its commitments; the Operator is responsible for its statements, intermediary service and legal commitments.

6.9. Supplier commitments. Obligations arising from a supplier’s or representative’s promise are assessed according to their authority, representations and law. Liability for a promise made on the Operator’s behalf is not automatically excluded.

7. Attractions, hotels, car rental and affiliate links

7.1. The attraction, accommodation and car rental pages on the Site contain links to third-party booking websites (such as Viator, GetYourGuide, Booking.com and rental companies). Any purchase through such a link is an external purchase, made with that third party only. The booking, the payment, the cancellation terms, consumer rights, performance, safety and liability are those of the external seller, under its terms and the law that applies to it. The Operator is not a party to the transaction, does not receive the payment, cannot cancel or refund, and any inquiry about the purchase will be referred to the external seller.

7.2. The Operator may earn a commission on an affiliate-link booking. There is no guarantee of identical prices across channels; compare the total price and supplier terms before booking.

7.3. Prices shown on the Site next to attractions are a "price checked on a date" and not a live price. The binding price is the one on the third-party website at the time of booking. Where no price is displayed, the price is set by the Supplier at the time of booking.

7.4. External sites are operated by others under their own terms. This does not exempt the Operator from liability for information it published or commitments it made.

8. Trip planner

8.1. The planner builds a suggested route from User answers, planning rules and the site catalogue. It is not a language-model chat service. The plan is not a booking, availability commitment or binding quote.

8.2. The answers are not professional advice, are not a binding offer and are not a booking. The tool may make mistakes, present information that is not up to date or omit considerations. The User is responsible for checking every detail (price, availability, distance, safety, visa requirements) before relying on it or booking.

8.3. The tool does not certify the kashrut of any business, does not provide names or telephone numbers of Suppliers, and does not make bookings or payments. Every booking is made through a separate link under sections 5 to 7.

8.4. Answers and results may be saved in the browser and on the server before contact details are provided. A sharing link lets its holders view the plan and answers. Do not include passport details, card details or medical information. See the privacy policy.

8.5. It is prohibited to use the tool to extract internal instructions from it, to circumvent its limitations, to flood it with requests or to disrupt its operation.

9. Cancellation of a transaction under the Consumer Protection Law

9.1. Scope. This section details cancellation of a transaction with the Operator, subject to mandatory statutory rights. Payments to independent suppliers or purchases on external sites also follow the relevant contract and law. Splitting the price into fees, handling charges or a deposit does not itself remove a statutory cancellation or refund right.

9.2. Distance contracts. Cancellation rights and deadlines depend on the transaction type and Consumer Protection Law. For services, the period is generally 14 days from the transaction or receipt of the disclosure document, whichever is later. For a non-continuing service, notice is generally required at least two non-rest days before performance. Accommodation, travel, holiday and leisure services are subject to the law’s special restriction on cancellation within seven non-rest days before the service. Each service must be assessed under its classification and applicable law.

9.3. In a distance contract with a person with a disability, a senior citizen or a new immigrant as defined by law, the cancellation period may be four months from the transaction, receipt of the goods or receipt of the disclosure document, whichever is later and relevant, provided the transaction included a conversation with the Operator, including electronic communication. The right is subject to statutory conditions, exceptions and deadlines before service performance.

9.4. Under the statutory cancellation scheme, no cancellation charge may be imposed for a defect, non-conformity, late supply or another breach. For other reasons, where law permits, up to 5% of the transaction price or NIS 100 may be charged, whichever is lower. Processing commissions or handling expenses included in the definition of cancellation charges cannot be added. Proportionate payment for a continuing service already begun follows the applicable scheme; it does not automatically apply to a one-off service.

9.5. Tourism services supplied entirely outside Israel. Section 14C2 permits, under its conditions, a choice between Israeli-law cancellation rights and the foreign service provider’s cancellation policy. Foreign terms do not apply merely by citing this section: the transaction must qualify, terms must be disclosed in advance, and User choice and documentation must meet legal requirements.

9.6. How to cancel. A cancellation notice is given through the dedicated cancellation form on the Site (Hebrew), by email to info@moroc.co.il, by phone on 050-9114161 or by registered post to the section 1 address. Include your name, ID number and transaction-identifying details. An order number, if available, helps; no identity document scan or card details are needed. Notice may also be given orally at the business premises, subject to law. Receipt does not determine refund eligibility. Where section 14E’s restitution scheme applies, repayment will occur within 14 days; any other mandatory statutory deadline applies where relevant. Refund method and cessation of charges follow the law.

9.7. Nothing in the above derogates from the User's rights under the Consumer Protection Law, and in any conflict the law prevails.

10. Payments, prices and receipts

10.1. Payments on the Site are made through the secure payment processing of an external payment processor. Credit card details are not stored by the Operator.

10.2. Prices on the Site are stated in New Israeli Shekels (NIS) unless stated otherwise. A price stated in a foreign currency will be charged at the credit card company's exchange rate on the date of the charge.

10.3. The Operator is an exempt business and issues a receipt, not a tax invoice. Describing a government-fee component on a receipt does not itself prove payment to the authority; the actual payment evidence is separate from the customer receipt.

10.4. Payment by other means (bank transfer, the Bit payment app) is subject to a manual receipt and to the Operator's approval.

10.5. The Operator may change prices at any time. The binding price is the one displayed at the time the order was placed and confirmed in the receipt.

11. Information, kashrut, safety and health

11.1. Kashrut. The site is not a kashrut-certification body. Information may come from businesses, organizers or external sources and may change. Before booking, check current supervision with the supervising body. This does not reduce the Operator’s responsibility for descriptions or commitments it made.

11.2. Check official travel advisories before and during the trip. Security changes, border closures or flight cancellations may affect services; cancellation and restitution rights are assessed under the contract, circumstances and law.

11.3. Health and insurance. The User is responsible for checking health and vaccination requirements, and for buying travel insurance for abroad that includes medical, cancellation and baggage cover. The Operator does not sell insurance and is not responsible for its absence.

11.4. Activities such as dune driving, hot-air ballooning, quad biking, climbing and surfing involve risk. Check personal suitability, participation conditions and insurance with the provider. This does not exempt anyone from safety duties or statutory liability.

11.5. Historical and cultural content. The Site presents information about the history of Moroccan Jewry, sites, tombs of tzaddikim (revered rabbis) and hilulot (pilgrimages to their graves). Some of the information is based on community tradition and is marked as such. It must not be relied on as a research source.

12. Intellectual property and content

12.1. Rights in Morocco Travel Center’s original content remain with their owners, subject to law. Third-party content follows its owners’ rights and licences stated beside it or on the credits page. These terms do not restrict open-licence uses, lawful uses or create rights in public-domain content. Other use of protected content requires the rights holder’s permission.

12.2. Illustrations are not photographic records of a place. An image source or credit is not itself proof of a licence. Contact the details in section 16 about content rights or a misleading image description.

12.3. User content. Send only content you may lawfully provide that does not infringe others’ rights. Sending a photo or recommendation in an enquiry does not grant a marketing-publication licence. Such use requires separate approval specifying the content, channels, editing and credit. Publication must respect moral rights and privacy under law.

12.4. The brand names "Morocco Travel Center" (המרכז למטייל במרוקו) and moroc.co.il belong to the Operator. They may not be used without permission.

13. Privacy and information security

13.1. The collection of information, its use, its retention and its deletion are detailed in the privacy policy of the Site, which forms an integral part of these Terms. Its main points:

13.2. Information is collected through enquiry forms, the questionnaire and planner, visa applications and payments, as well as for operation, security and measurement according to User choice. Do not send passport documents through general enquiry forms.

13.3. Information is used to perform the ordered service, obtain supplier quotes and transfer contact details to the selected supplier according to the booking process, submit visa applications, communicate, improve the site subject to cookie choice and meet legal duties such as receipts and accounting.

13.4. Recipients, including infrastructure, measurement and payment providers and Moroccan authorities, are detailed in the privacy policy according to service type and relevant consent.

13.5. Retention periods, visa-file and draft deletion mechanisms and their limits are detailed in privacy-policy section 6. Accounting retention does not require passport retention. You may request deletion, assessed according to law and purpose.

13.6. User rights. You may request access and correction under the Privacy Protection Law, and also request deletion. Each request is assessed under the law, purpose and retention duties. Contact info@moroc.co.il. Access requests are handled within 30 days, subject to law; other requests follow their applicable deadlines.

13.7. Security measures include HTTPS, access permissions and private document storage. They do not guarantee immunity from security incidents or exempt us from statutory security duties.

13.8. Mailings. The Operator will send advertising mailings only with explicit consent under section 30A of the Communications Law, and every mailing will include an option to unsubscribe.

13.9. Measurement and advertising tools load according to the cookie choice, which may be changed through the footer. Browser storage and server events are detailed in the privacy policy.

14. Limitation of liability and indemnity

14.1. The Site, the content, the Travel Advisor and the Brokerage Services are provided "AS IS" and as available. The Operator does not undertake that they will suit the User's needs, be free of errors or be continuously available.

14.2. Liability for damage from site or service use is determined by law, circumstances and the connection between each party’s conduct and the damage. These terms do not provide a blanket exemption for the Operator or exclude a type of damage recoverable by law.

14.3. There is no blanket cap limiting the Operator’s liability to handling fees or the deposit. Any liability claim or limitation is assessed under applicable law.

14.4. These limitations apply to the maximum extent permitted by law, and do not derogate from liability that cannot be limited by law, including under the Consumer Protection Law.

14.5. If false information, infringement or unlawful site use causes damage, each party may assert its legal rights. The User is not automatically liable for every expense or third-party claim, and this clause does not transfer responsibility for the Operator’s acts to the User.

14.6. Events beyond the parties’ control may affect service performance. Calling an event force majeure does not automatically release obligations or restitution. Rights, mitigation duties and remedies are assessed under law, commitments and circumstances.

15. Governing law and jurisdiction

15.1. These Terms and use of the Site are governed solely by the laws of the State of Israel.

15.2. Jurisdiction is determined by law. These terms contain no exclusive-jurisdiction clause limiting where the User may bring a claim.

15.3. We welcome direct contact to try to resolve a dispute. It is not a prerequisite to bringing a claim, does not postpone statutory deadlines and does not prevent urgent relief.

16. Contact

Morocco Travel Center · Yossi Tourism and Travel · Yossi Bezalel

Email: info@moroc.co.il · Telephone: 050-9114161 · 2 Biluya Street, Tel Aviv-Yafo

Cancellation of a transaction: the dedicated cancellation form (Hebrew) or by the email above.